Hotel Front Desk Agent

Indus Hospitality Group, Inc; City of Hornell (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

Indus Hospitality Group, Inc is seeking a friendly front desk associate to greet guests, check in/out, answer calls, and provide information about local attractions and hotel services. You will handle room charges, reservations, and assist in maintaining a welcoming lobby environment.

Requirements include 1-3 months related experience or training, a High School diploma or GED, and be at least 18 years old. The role involves lifting up to 25 pounds and standing for extended periods in a

Qualifications

• 1-3 months related experience and/or training; or equivalent combination of education and experience.
• Minimum 18 years of age.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (room, food, telephone), compute bill, collect payment, and make change.
• Make and confirm reservations.
• Monitor room availability and block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Maintain lobby, front entrance and surrounding areas.
• Provide information about hotel hours and services.
• Assist in maintaining cleanliness of lobby and related areas.
• Report deficiencies in lobby fixtures and equipment.
• Schedule shuttle runs for guests (where applicable).
• Provide safe transportation to guests using hotel shuttle (where applicable).
• Perform laundry duties as needed.
• Maintain continental breakfast area (closing/cleaning).

Skills

Guest service

Telephone etiquette

Cash handling

Reservations

Education

High school diploma or GED

Job description

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.Essential Duties and ResponsibilitiesGreet, register, and assign rooms to guests.Answer telephone.Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.Make and confirm reservations.Monitor room availability.Block rooms.Program wake-up calls.Handle guest mail and messages.Perform check-out services.Open and close shifts making cash drops as necessary.Maintain market stock and coffee area as needed.Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.Provide guests with directions and information regarding the local area.Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.Schedule shuttle runs for guests (hotels with shuttle only).Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).Perform laundry duties as neededMaintain continental breakfast, including closing and cleaning of area.QualificationsOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!