Guest Experience Agent — Front Desk

Highgate; Northern (KY); Hybrid; USD 1,929,000 - 3,031,000; Full time

Job summary

Highgate Hotels is seeking a Guest Service Agent for the Graduate Providence property in Providence, RI. The role focuses on attentive check-in/check-out, courteous guest interactions, and maximizing room revenue and occupancy.

The position requires strong customer service, computer experience, and the ability to multitask in a fast-paced hotel environment, with flexible hours and a friendly demeanour expected.

Qualifications

• College coursework in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must communicate effectively verbally and in writing with all levels of staff and guests.
• Must multitask and prioritize departmental functions to meet deadlines.

Responsibilities

• Greet and welcome guests at the Front Desk in line with Highgate Hotel standards.
• Maintain operation of the PBX console and ensure hotel standards are met.
• Answer guest inquiries about services, facilities and hours.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Balance and prepare closing shift paperwork per hotel standards.
• Interact with guests regarding dining, transportation, and local activities.
• Operate Front Desk computer system and follow shift checklists.
• Maintain a clean and organized work area.

Skills

Customer service

Computer skills

Multitasking

Education

High School diploma or equivalent

College coursework in related field

Tools

PBX console

Front Desk computer system

Job description

Highgate Hotels is seeking a Guest Service Agent for the Graduate Providence property in Providence, RI. The role focuses on attentive check-in/check-out, courteous guest interactions, and maximizing room revenue and occupancy.

The position requires strong customer service, computer experience, and the ability to multitask in a fast-paced hotel environment, with flexible hours and a friendly demeanour expected.