Guest Experience Agent - Front Desk

Hyatt Place Mount Pleasant Towne Centre; Mount Pleasant (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Employee travel discounts

Career advancement opportunities

Team-oriented environment

Medical, Dental, Vision benefits

Paid Time Off

401(k) Plan

Job summary

Hyatt Place Mount Pleasant Towne Centre in Mount Pleasant, South Carolina, is hiring a Guest Services Agent to deliver exceptional hospitality at the front desk. You will assist with check-in/check-out, respond to guest inquiries, provide local guidance, and ensure Hyatt standards are met.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment; experience in hospitality is preferred.

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests with a warm, genuine, and professional attitude.
• Provide efficient check-in and check-out experiences.
• Respond promptly to guest questions, requests, and concerns.
• Resolve guest issues using sound judgment and excellent service recovery techniques.
• Provide information about hotel amenities, local attractions, dining, and area events.
• Create memorable guest experiences that encourage repeat visits and positive reviews.
• Process reservations, room assignments, billing, and payments accurately.
• Answer incoming telephone calls and direct inquiries appropriately.
• Balance cash drawer and complete required front desk reports.
• Maintain accurate guest records using the hotel's property management system.
• Ensure lobby and front desk areas remain clean, organized, and welcoming.
• Communicate effectively with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
• Assist with coordinating special requests and VIP arrivals.
• Support fellow team members during busy periods and work together to ensure smooth hotel operations.
• Participate in daily shift pass-on and maintain clear communication between shifts.
• Follow Hyatt brand standards, company policies, and operational procedures.
• Protect guest privacy and maintain confidentiality.
• Follow all safety, security, and emergency procedures.
• Complete additional duties as assigned by hotel leadership.

Skills

Customer service

Communication skills

Computer skills

Multitasking

Tools

Property Management System

Job description

Hyatt Place Mount Pleasant Towne Centre in Mount Pleasant, South Carolina, is hiring a Guest Services Agent to deliver exceptional hospitality at the front desk. You will assist with check-in/check-out, respond to guest inquiries, provide local guidance, and ensure Hyatt standards are met.

The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment; experience in hospitality is preferred.