Guest Services Agent

Raines Company; Mount Pleasant (SC); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Travel Discounts Worldwide

Career advancement within Hyatt

Job summary

Hyatt Place Mount Pleasant Towne Centre in Mount Pleasant, South Carolina is seeking a Guest Services Agent to provide outstanding service at the front desk. You will assist guests throughout their stay and ensure Hyatt brand standards are met. The role requires excellent communication, attention to detail, and the ability to multitask in a fast-paced environment.

Starting pay is $17.00 per hour, with opportunities for training and advancement. No experience?

Qualifications

• Prior customer service experience required.
• Hospitality experience in hotel, retail, or restaurant is preferred.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Greet guests with a warm, professional attitude and assist with check-in/out.
• Provide information about hotel amenities and local attractions.
• Process reservations, billing, and payments accurately.
• Answer calls and direct inquiries appropriately.
• Maintain lobby and front desk areas in a clean, organized manner.
• Collaborate with housekeeping and management to meet guest needs.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Tech-savvy

Hospitality experience

Job description

About Us

Hyatt Place Mount Pleasant Towne Centre is a 92-room hotel located in the heart of Mount Pleasant, South Carolina, just minutes from historic Charleston, area beaches, and some of the region's top shopping, dining, and entertainment destinations.

Hyatt Place Mount Pleasant Towne Centre

Mount Pleasant, South Carolina

Starting Pay: $17.00 per hour

Position Summary

The Guest Services Agent is responsible for providing outstanding customer service while performing front desk operations, assisting guests throughout their stay, and ensuring Hyatt brand standards are consistently met. This position requires excellent communication skills, professionalism, attention to detail, and the ability to multitask in a fast-paced environment.

Essential Functions

Guest Service

• Welcome guests with a warm, genuine, and professional attitude.
• Provide efficient check-in and check-out experiences.
• Respond promptly to guest questions, requests, and concerns.
• Resolve guest issues using sound judgment and excellent service recovery techniques.
• Provide information about hotel amenities, local attractions, dining, and area events.
• Create memorable guest experiences that encourage repeat visits and positive reviews.

Front Desk Operations

• Process reservations, room assignments, billing, and payments accurately.
• Answer incoming telephone calls and direct inquiries appropriately.
• Balance cash drawer and complete required front desk reports.
• Maintain accurate guest records using the hotel's property management system.
• Ensure lobby and front desk areas remain clean, organized, and welcoming.

Teamwork & Communication

• Communicate effectively with Housekeeping, Engineering, Breakfast, and Management to meet guest needs.
• Assist with coordinating special requests and VIP arrivals.
• Support fellow team members during busy periods and work together to ensure smooth hotel operations.
• Participate in daily shift pass-on and maintain clear communication between shifts.

Brand Standards & Safety

• Follow Hyatt brand standards, company policies, and operational procedures.
• Protect guest privacy and maintain confidentiality.
• Follow all safety, security, and emergency procedures.
• Complete additional duties as assigned by hotel leadership.

Qualifications

Preferred Qualifications

• Previous customer service experience required.
• Previous hotel, retail, restaurant, or hospitality experience preferred.
• Strong verbal and written communication skills.
• Comfortable using computers and learning new software systems.
• Ability to multitask while maintaining accuracy and professionalism.
• Flexible availability, including evenings, weekends, and holidays.

What We're Looking For

• Friendly and welcoming.
• Dependable and punctual.
• Professional and well-spoken.
• Organized and detail-oriented.
• Calm under pressure and able to solve problems effectively.
• A team player with a positive attitude.
• Passionate about delivering outstanding guest service.

Why Join Hyatt Place Mount Pleasant Towne Centre?

• Paid Training.
• Hyatt Employee Travel Discounts Worldwide.
• Opportunities for career advancement within Hyatt and hotel management.
• Positive, supportive, and team-oriented work environment.
• Medical, Dental, and Vision Benefits (for eligible associates).
• Paid Time Off (for eligible associates).
• 401(k) Plan (for eligible associates).

Join Our Team

No hotel experience? No problem. If you have a passion for helping others, enjoy working with people, and are eager to learn, we'll provide the training you need to succeed.

If you're looking for a career where every day brings new opportunities to make someone's stay a little brighter, we'd love to meet you.