Front Office Agent - Front Office - Full-Time

Hyatt Regency; Lahaina (HI); On-site; USD 35,679 - 41,975; Full time

Job summary

Hyatt Regency Maui Resort and Spa is seeking a Front Desk/Front Office Agent to greet guests on arrival and ensure a welcoming, comfortable stay. You will engage with guests, listen actively, and tailor service to preferences, acting as a primary contact throughout their visit.

Responsibilities include handling guest interactions, basic financial transactions, and supporting a smooth departure process to encourage repeat visits. The hotel emphasizes Hyatt's signature service and guest care.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must be able to provide full availability including overnight, weekends, and holidays.

Responsibilities

• Greet guests on arrival and make them feel welcome and comfortable during their stay.
• Serve as a key contact for guests throughout their stay and assist with departures to encourage return.

Job description

Organization- Hyatt Regency Maui Resort and Spa

Summary

A Front Office Agent is responsible for greeting guests on arrival and making them feel welcome and comfortable during their stay. A Front Office Agent's priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Front Desk Agent is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. A Front Desk Agent also plays the important role of ensuring that departure motivates guests to come back to the hotel at the earliest opportunity.

Front Desk Agents should possess strong communication skills, be detail oriented, comfortable with technology and confident in basic financial transactions. If you have worked at other Hotels as a front desk agent or you have an interest in Front Desk Agent jobs, we\'d love to hear from you!

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it\'s career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

90 Day Probationary Rate: $25.90 per hour

Hourly Rate: $30.47 per hour

This is not your typical career opportunity. This is the Hyatt Touch.

“All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.”

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Must be able to provide full availability including overnight, weekends, and holidays.