Front Desk Agent — Growth Path & Perks
Hilton Kansas City Country Club Plaza
14 days+
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Benefits offered by this job
Job summary
A leading hospitality establishment in Kansas City is seeking an engaging Front Desk Agent. This role includes welcoming guests, managing information, and ensuring a memorable stay. Ideal candidates will have customer service skills and the eagerness to grow within the company. Opportunities for advancement are available through their Management Development Program. Fluency in English is mandatory, with Spanish language skills being highly desirable. Competitive benefits including 401k and health insurance are offered.
Qualifications
- Prior front desk experience in a brand setting or luxury hotel environment is ideal but not mandatory.
- Strong knowledge of Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms.
- Fluency in English is required; Spanish is highly desired.
Responsibilities
- Welcome guests and manage their information.
- Distribute keys and assign rooms to guests.
- Answer general inquiries to ensure excellent guest experiences.
Skills
Customer service
Communication
Problem-solving
Attention to detail
Teamwork
Fluency in English
Spanish language skills
People skills
Tools
Microsoft Office
Hotel-specific software
Job description
A leading hospitality establishment in Kansas City is seeking an engaging Front Desk Agent. This role includes welcoming guests, managing information, and ensuring a memorable stay. Ideal candidates will have customer service skills and the eagerness to grow within the company. Opportunities for advancement are available through their Management Development Program. Fluency in English is mandatory, with Spanish language skills being highly desirable. Competitive benefits including 401k and health insurance are offered.
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