Guest Experience Associate – Front Desk & Service Hero

AC Hotel Kansas City Plaza; Kansas City (MO); On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Insurance

Paid Time Off

401k Company Match

Travel Discounts

Job summary

AC Hotel Kansas City Plaza is looking for a Guest Service Agent who will greet, register, and service guests courteously. This role requires previous customer service experience and attention to guest satisfaction.

The ideal candidate should be able to work flexible hours and support various guest needs. Benefits include medical, dental and vision insurance, paid time off, and competitive wages.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests according to standards.
• Respond to guest requests and resolve complaints.
• Secure guests' valuables in hotel safe.

Skills

Customer service experience

Knowledge of PMS systems

High School diploma

Job description

AC Hotel Kansas City Plaza is looking for a Guest Service Agent who will greet, register, and service guests courteously. This role requires previous customer service experience and attention to guest satisfaction.

The ideal candidate should be able to work flexible hours and support various guest needs. Benefits include medical, dental and vision insurance, paid time off, and competitive wages.