Guest Experience Agent - Front Desk

The Palm Beaches; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Tuition Reimbursement

Paid Time Off

401K Match

Hotel Discounts

Job summary

The Singer Oceanfront Resort on Singer Island, part of Davidson Hospitality Group, is seeking a Front Desk Agent to greet guests, process check-ins/outs, and provide local recommendations. You will work in a dynamic, guest-focused environment and help ensure a memorable stay for visitors from around the world.

Join a team that values professional growth, exceptional service, and a welcoming atmosphere, with opportunities to advance within the organization.

Qualifications

• High school diploma or equivalent.
• Prior cash handling experience necessary.
• Exceptional communication skills.
• Very good computer skills.
• Ability to work flexible hours including weekends and holidays.
• Strong problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Experience in customer service is preferred.
• Knowledge of hotel or resort operations is a plus.
• Hilton experience a plus.

Responsibilities

• Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
• Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.
• Process guest payments and maintain accurate records.
• Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience.
• Maintain the cleanliness and organization of the front desk area.
• Assist in administrative tasks, such as answering phone calls and handling reservations.

Skills

Guest services

Cash handling

Communication

Education

High school diploma

Tools

POS system

Job description

The Singer Oceanfront Resort on Singer Island, part of Davidson Hospitality Group, is seeking a Front Desk Agent to greet guests, process check-ins/outs, and provide local recommendations. You will work in a dynamic, guest-focused environment and help ensure a memorable stay for visitors from around the world.

Join a team that values professional growth, exceptional service, and a welcoming atmosphere, with opportunities to advance within the organization.