Guest Experience Agent - Front Desk

joellascareer; Columbus (OH); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health insurance options

401k plan + company match

Parental leave

PTO

Holiday pay

Pet insurance

Employee assistance program

Discount marketplace

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for the Graduate by Hilton Cincinnati team. The role focuses on delivering exceptional hospitality, welcoming guests, and supporting smooth front desk operations.

Ideal candidates will have at least one year in Front Desk operations, strong communication skills, and a commitment to outstanding guest service in a fast-paced hotel environment.

Qualifications

• Basic computer skills required.
• Excellent verbal and written communication.
• Ability to exceed guest and team member expectations.
• Strong time management skills.

Responsibilities

• Greets guests on arrival with personal recognition.
• Review arrival lists and prepare welcome amenities.
• Escort VIPs to rooms and check them in.
• Answer calls promptly and assist or transfer as needed.
• Handle cash with proper procedures and report discrepancies.
• Keep front desk area clean and organized.
• Assist with lobby activation as needed.
• Protect guest PPI data following procedures.
• Collect identification and payment during check-in/out.
• Address guest needs and inquiries promptly.
• Perform other duties as assigned.

Skills

Basic computer skills

Effective verbal and written comms

Guest/team member service mindset

Time management

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative for the Graduate by Hilton Cincinnati team. The role focuses on delivering exceptional hospitality, welcoming guests, and supporting smooth front desk operations.

Ideal candidates will have at least one year in Front Desk operations, strong communication skills, and a commitment to outstanding guest service in a fast-paced hotel environment.