Hyatt Place Boise Towne Square - Front Desk Agent

Aimbridge Hospitality; Boise (ID); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to deliver warm welcomes, seamless check-ins, and memorable guest departures at our Boise property. You are the face of the hotel, ensuring smooth front desk operations and a positive first impression.

The role emphasizes guest service, strong communication, quick problem-solving, and the ability to juggle reservations, check-ins, check-outs, and billing with accuracy. Prior hotel experience and familiarity with hotel software are preferred.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide warm guest service and handle check-ins/check-outs.
• Communicate clearly with guests and team to keep operations flowing smoothly.
• Think quickly to resolve issues and ensure guest satisfaction.
• Multitask reservations, check-ins, check-outs, and billing accurately.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Ideally located 10 minutes from the Boise Airport and downtown Boise, Hyatt Place Boise/Towne Square Mall is within walking distance of 23 restaurants, and close to many fun attractions and family activities, like Bogus Basin Ski Resort and Roaring Springs Water Park. Guests can enjoy a day of shopping at Towne Square Mall or take a short drive to downtown to explore the eclectic mix of boutiques, galleries, and gift stores.