Guest Experience Agent — Evening & Weekend Shifts

Hirebridge; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hirebridge in Mesa, AZ is seeking a Front Desk Agent to deliver the highest quality guest service by warmly greeting arrivals, checking guests in and out, and answering service questions. The role requires strong communication, the ability to work in a fast-paced environment, comfort handling financial transactions, and reliable availability for nights and weekends.

Candidates should have a high school diploma and prior customer service experience; computer skills and a valid driver's license

Qualifications

• Requires strong interpersonal communication and the ability to work calmly under pressure.
• Includes basic math and cash handling responsibilities.
• Prior customer service experience is preferred and beneficial.

Responsibilities

• Check guests in and out of the hotel and handle related requests.
• Provide a welcoming, courteous, and efficient service experience for all guests.
• Proficiently answer questions and resolve service issues; collect payments for services rendered.

Skills

Communication

Stress management

Problem solving

Listening

Financial literacy

Education

High school diploma

Job description

Hirebridge in Mesa, AZ is seeking a Front Desk Agent to deliver the highest quality guest service by warmly greeting arrivals, checking guests in and out, and answering service questions. The role requires strong communication, the ability to work in a fast-paced environment, comfort handling financial transactions, and reliable availability for nights and weekends.

Candidates should have a high school diploma and prior customer service experience; computer skills and a valid driver's license