Guest Experience Agent: Check-In, Reservations & Service

Hyatt-House-SAN-Jose-Airpor; San Jose (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Hyatt House San Jose Airport in San Jose, CA, is seeking a Guest Service Agent to handle check-ins/outs, secure payments, verify billing, and assist guests with reservations and requests in a friendly, professional, timely manner.

You will uphold brand standards, anticipate guest needs, and contribute to exceptional service. We offer a benefits package including 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program.

Qualifications

• Experience in guest service operations (front desk)
• Ability to handle payments and verify billing
• Strong communication and problem-solving skills

Responsibilities

• Process check-ins and check-outs with guests
• Secure payments and verify/adjust billing
• Assist guests with reservations and requests while following brand standards

Job description

Hyatt House San Jose Airport in San Jose, CA, is seeking a Guest Service Agent to handle check-ins/outs, secure payments, verify billing, and assist guests with reservations and requests in a friendly, professional, timely manner.

You will uphold brand standards, anticipate guest needs, and contribute to exceptional service. We offer a benefits package including 401(k) match, paid holidays and PTO, plus access to an Employee Assistance Program.