Guest Experience Agent - Car Rental Customer Service

EDS Service Solutions; Minnesota; On-site; USD 20,000 - 29,000; Full time

Job summary

EDS Service Solutions at MSP Airport in Minnesota is seeking a friendly, customer-focused Customer Service Representative to manage the rental and return process. You will greet customers with a smile, prepare all rental documents, and ensure a smooth, compliant experience for every guest.

Candidates should be 21+, hold a valid driver’s license, and have a clean driving record with excellent service skills.

Qualifications

• Must have strong customer service experience.
• Must be 21 years or older.
• Must have a valid driver's license.

Responsibilities

• Provide world-class customer service by managing the rental (and occasionally return) process.
• Welcome each customer with a smile and maintain a professional appearance.
• Own each customer’s service experience and resolve issues promptly.
• Review rental parameters, charges, and ensure accurate rental documents.
• Assist customers and coordinate service within the queue to minimize wait times.

Skills

Excellent customer service

Communication skills

Valid driver's license

PM shift availability

Job description

EDS Service Solutions at MSP Airport in Minnesota is seeking a friendly, customer-focused Customer Service Representative to manage the rental and return process. You will greet customers with a smile, prepare all rental documents, and ensure a smooth, compliant experience for every guest.

Candidates should be 21+, hold a valid driver’s license, and have a clean driving record with excellent service skills.