Guest Experience Advocate — Friendly, Fast & Helpful

Target; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Job summary

Target in Knoxville is seeking a Guest Advocate to help guests enjoy a quick, friendly shopping experience. You will greet guests, assist with finding items, resolve issues, and ensure every transaction ends with appreciation. Training is provided to build confidence in using store tech and loyalty programs.

Role emphasizes flexibility, strong guest service, and adaptability across Drive Up, Order Pick-Up, and in-store duties while upholding safety and quality standards.

Qualifications

• Effective communication and positive language to assist guests.
• Welcoming attitude toward guests and team members.
• Attention to detail while prioritizing tasks.
• Ability to operate handheld scanners and other tech.
• Able to work independently and as part of a team.
• Stay focused in a fast-paced environment and handle multiple tasks.

Responsibilities

• Greet guests and deliver an easy, inspiring, and friendly experience.
• Help guests find what they need or resolve issues.
• End every guest transaction with a sincere thank you.
• Support peers and maintain a positive attitude.
• Promote and explain Target loyalty programs and promos.
• Scan and bag items accurately, following safety standards.
• Familiar with Order Pick-Up, Drive Up, and online ordering.
• Follow store policies and safety procedures.

Skills

Guest interaction

Customer service

Teamwork

Communication

Multitasking

Problem solving

Job description

Target in Knoxville is seeking a Guest Advocate to help guests enjoy a quick, friendly shopping experience. You will greet guests, assist with finding items, resolve issues, and ensure every transaction ends with appreciation. Training is provided to build confidence in using store tech and loyalty programs.

Role emphasizes flexibility, strong guest service, and adaptability across Drive Up, Order Pick-Up, and in-store duties while upholding safety and quality standards.