Guest Advocate: Fast-Paced Customer Experience Pro

Target; Madison Heights (MI); On-site; USD 19,000 - 27,000; Full time

Job summary

Target is seeking a Guest Advocate to help guests with a welcoming, fast, and accurate shopping experience in our store. You will greet guests, assist with finding items, resolve issues, and promote services like Drive Up and Order Pick Up.

We provide training to teach you our guest-first service culture, flexible shifts including nights and weekends, and opportunities to help customers enroll in loyalty programs. You will work as part of a team committed to safety and high standards.

Qualifications

• Excellent guest interaction and communication skills.
• Ability to greet and assist guests and resolve issues quickly.
• Willingness to learn store systems and loyalty programs.
• Comfort with fast-paced, physical work.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on commitments.
• Greet guests and initiate warm, helpful interaction.
• Help guests find what they need and resolve issues to ensure a smooth shopping experience.
• End every guest transaction with a sincere thank you.
• Support teammates and adapt to meet business needs.

Skills

Guest interaction

Customer service

Problem solving

Teamwork

Job description

Target is seeking a Guest Advocate to help guests with a welcoming, fast, and accurate shopping experience in our store. You will greet guests, assist with finding items, resolve issues, and promote services like Drive Up and Order Pick Up.

We provide training to teach you our guest-first service culture, flexible shifts including nights and weekends, and opportunities to help customers enroll in loyalty programs. You will work as part of a team committed to safety and high standards.