Guest Experience Advocate | Flexible Schedule

Target; Hilo (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Target is seeking an On-Demand Team Member in Hawaii (Hilo) to deliver friendly guest service, help guests find products, and contribute to a positive shopping experience.

As an On-Demand TM, you create your own schedule via the myTime app, participate in a Welcome orientation, and pick up shifts posted by leaders as needed. Starting at $19 per hour, this role offers flexible hours and opportunities to develop retail skills while supporting store operations.

Qualifications

• You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
• You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
• You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Responsibilities

• Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments
• Greet: 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Make the guest aware of current and upcoming brand launches, store activities and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign in as needed.
• Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
• Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Skills

Guest interaction

Flexibility

Teamwork

Job description

Target is seeking an On-Demand Team Member in Hawaii (Hilo) to deliver friendly guest service, help guests find products, and contribute to a positive shopping experience.

As an On-Demand TM, you create your own schedule via the myTime app, participate in a Welcome orientation, and pick up shifts posted by leaders as needed. Starting at $19 per hour, this role offers flexible hours and opportunities to develop retail skills while supporting store operations.