Guest Experience Advocate — Flexible Schedule

Target

Escondido (CA)

On-site

USD 22,000 - 31,000

Full time

2 days ago
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Job summary

Target in Escondido, CA is seeking a Guest Advocate to deliver exceptional guest service and guide customers through store and digital experiences. You will greet guests, assist with needs, explain promos, and promote loyalty programs while maintaining a fast, accurate checkout flow.

The role emphasizes teamwork, safety, and a willingness to work varied shifts, including nights and weekends, with training provided to build product and service knowledge.

Qualifications

  • Communicating effectively, including using positive language and attention to guests needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while prioritizing tasks.
  • Willing to educate guests and engage around products and services.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Responsibilities

  • Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
  • Create a welcoming experience by greeting guests as you are completing your daily tasks.
  • When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
  • Make the guest aware of current promos, store activities and events.
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Thank guests and let them know we’re happy they chose to shop at Target.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  • Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Understand and show guests how to use the features and offerings within the Target App including Wallet.
  • Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
  • Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
  • Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety and compliance.
  • Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
  • All other duties based on business needs

Skills

Communicating effectively
Welcoming attitude
Attention to detail
Educate guests
Multi-frequency devices

Tools

Handheld scanners

Job description

Target in Escondido, CA is seeking a Guest Advocate to deliver exceptional guest service and guide customers through store and digital experiences. You will greet guests, assist with needs, explain promos, and promote loyalty programs while maintaining a fast, accurate checkout flow.

The role emphasizes teamwork, safety, and a willingness to work varied shifts, including nights and weekends, with training provided to build product and service knowledge.

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