Guest Experience Advocate — Flexible Schedule

Target; Escondido (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

Target in Escondido, CA is seeking a Guest Advocate to deliver exceptional guest service and guide customers through store and digital experiences. You will greet guests, assist with needs, explain promos, and promote loyalty programs while maintaining a fast, accurate checkout flow.

The role emphasizes teamwork, safety, and a willingness to work varied shifts, including nights and weekends, with training provided to build product and service knowledge.

Qualifications

• Communicating effectively, including using positive language and attention to guests needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Communicating effectively

Welcoming attitude

Attention to detail

Educate guests

Multi-frequency devices

Tools

Handheld scanners

Job description

Target in Escondido, CA is seeking a Guest Advocate to deliver exceptional guest service and guide customers through store and digital experiences. You will greet guests, assist with needs, explain promos, and promote loyalty programs while maintaining a fast, accurate checkout flow.

The role emphasizes teamwork, safety, and a willingness to work varied shifts, including nights and weekends, with training provided to build product and service knowledge.