Guest Experience Advocate

IHOP; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

IHOP in Las Vegas is seeking a Customer Relations Representative to create positive guest experiences by addressing inquiries, providing support, and advocating guest needs. You will liaise with operations to resolve issues and monitor guest feedback to improve service.

This role requires strong English communication and a collaborative mindset. The position emphasizes service recovery, guest satisfaction, and maintaining confidentiality while handling guest information.

Qualifications

• Experience in hospitality or guest relations
• Experience handling guest feedback, service recovery, and issue resolution
• Experience using CRM or case management systems

Responsibilities

• Deliver exceptional guest service as the main point of contact for guest inquiries and concerns.
• Resolve guest issues promptly to support satisfaction and loyalty.
• Advocate for guests by identifying needs and coordinating solutions with follow-up.
• Coordinate with operational departments to ensure effective communication and resolution of requests and feedback.
• Document interactions, concerns, resolutions, and trends in designated systems.

Skills

Guest service

Communication

Problem solving

Multitasking

Documentation

Teamwork

Confidentiality

English proficiency

Education

High school diploma

Tools

CRM software

Job description

IHOP in Las Vegas is seeking a Customer Relations Representative to create positive guest experiences by addressing inquiries, providing support, and advocating guest needs. You will liaise with operations to resolve issues and monitor guest feedback to improve service.

This role requires strong English communication and a collaborative mindset. The position emphasizes service recovery, guest satisfaction, and maintaining confidentiality while handling guest information.