Guest Experience Advocate

Target; Edison (NJ); On-site; USD 25,000 - 38,000; Full time

Job summary

Target is seeking a Guest Advocate in New Jersey. This role involves engaging with guests, resolving concerns, and promoting Target services like Drive Up and Order Pick Up. You will help guests navigate promos, loyalty programs, and the Target app, while maintaining efficient, friendly service.

The position requires strong communication, teamwork, and the ability to stay composed in a busy environment. Flexibility for varied shifts, including nights and weekends, is expected.

Qualifications

• Communicating effectively, including using positive language and attentive to guests needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while prioritizing tasks.
• Willing to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.

Responsibilities

• Communicating and interacting with guests to build a welcoming guest experience.
• Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns.
• Adapting to different guest interactions and situations.
• Promoting and engaging around various benefits, offerings and services.
• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by greeting guests as you are completing your daily tasks.
• When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
• Make the guest aware of current promos, store activities and events.
• Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
• Thank guests and let them know we’re happy they chose to shop at Target.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
• Understand and show guests how to use the features and offerings within the Target App including Wallet.
• Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
• Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
• Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs

Skills

Guest service

Communication

Attention to detail

Customer education

Device literacy

Teamwork

Adaptability

Job description

Target is seeking a Guest Advocate in New Jersey. This role involves engaging with guests, resolving concerns, and promoting Target services like Drive Up and Order Pick Up. You will help guests navigate promos, loyalty programs, and the Target app, while maintaining efficient, friendly service.

The position requires strong communication, teamwork, and the ability to stay composed in a busy environment. Flexibility for varied shifts, including nights and weekends, is expected.