Guest Experience & Activities Supervisor

HHM Hospitality; Florida; Presencial; USD 42.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Referral Bonus Program

Descripción de la vacante

HHM Hospitality is seeking a Recreation Supervisor to engage guests and owners with a comprehensive program of activities. You will lead planned events, coordinate schedules, and ensure safety and quality across all recreational offerings.

You will manage youth and family activities, maintain equipment inventories, and collaborate with management on daily operations. The role emphasizes guest satisfaction, teamwork, and adherence to HHM's EarthView sustainability guidelines.

Formación

• High School diploma required.
• Previous accounting experience or equivalent training required.
• Proficient in using Excel.
• Knowledge of PMS/accounting systems preferred.

Responsabilidades

• Lead planned activities and create/plan social and sports programs.
• Entertain children with games, crafts, and outdoor activities.
• Maintain inventories of games, equipment, and supplies.
• Create attendant scheduling and backend paperwork.
• Ensure safety and address guest concerns with management guidance.
• Oversee time punches, scheduling, and billing; assist with incident reports.
• Perform minor maintenance and facility upkeep as needed.
• Adhere to sustainability guidelines and HHM EarthView program.

Conocimientos

Excel

Event planning

Program coordination

Guest interaction

Educación

High School diploma

Herramientas

PMS

Accounting systems

Descripción del empleo

Overview

Opportunity: Recreation Supervisor

Engage and involve guests and owners in a variety of programs, along with coordinating and leading a comprehensive program of recreational activities.

Potential Career Path

Guest Services Coordinator – Guest Services Manager

Essential Job Functions

• Lead planned activities. Must be able to create, plan, and facilitate social/sports activities effectively and professionally.
• Participate and entertain children of all ages with games, seasonal programs, or other approved activities, such as crafts, team building, and outdoor recreation.
• Maintain ongoing inventories of games, equipment, and supplies.
• Ensure paperwork is complete and turned in as necessary.
• Create attendant scheduling.
• Consult with the Manager regarding any safety concerns, problems or questions.
• Conduct periodic meetings with employees, weekly frequency is preferred.
• Consult with the Manager on daily operations. Request resources needed to maintain a safe and clean environment for guests and members.
• Repair or replace equipment, always maintaining good condition. Perform minor maintenance on facilities and structures.
• Complete incident reports as needed and hand them in immediately.
• Oversee correct computer work; time punches, schedules, and billing
• Clean and organize bathrooms, office, and storage rooms.
• Pick up debris, rake sand, and organize lawn furniture to ensure a clean and safe environment.
• Take proactive approaches when dealing with guest concerns. Follow property-specific second effort and recovery plan.
• Always extend professionalism and courtesy to guests.
• Provide a high level of anticipatory service and interest in guests
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits to ensure safety.
• Perform other duties as requested by management.

Position Requirements

• High School diploma required.
• Previous accounting experience or equivalent training required.
• Proficient in using Excel.
• Knowledge of PMS/accounting systems preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include occasionally working on holidays, weekends.
• Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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