Guest Engagement Coordinator, CRM Analytics

Its Plein Air Agency LLC; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Its Plein Air Agency LLC is seeking a data-analytic-minded Guest Engagement Coordinator for CRM Analytics. This remote role focuses on building and launching campaigns across Email, SMS, Push, and In-App for restaurant and retail brands.

You’ll start with current analytics work, then learn marketing tools on the job, with mentorship from the Guest Engagement Director and a clear path to Specialist and Account Manager roles.

Qualifications

• 1–3 years in data analysis, reporting, or BI.
• Strong Excel or Google Sheets skills; SQL is a plus
• Sharp attention to detail and clear communication

Responsibilities

• Pull and organize campaign performance reports, and help turn the numbers into client insights
• Build and QA audiences and segmentation in Braze and similar platforms
• Set up, QA, and launch campaigns; we’ll teach you the tools
• Spot delivery issues and anomalies quickly, and escalate them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

Skills

Data analysis

Reporting

Excel/Sheets

SQL (plus)

Tools

Braze

Job description

All Jobs > Guest Engagement Coordinator, CRM Analytics

Guest Engagement Coordinator, CRM Analytics
Fully Remote • Remote Worker - N/A

Description

It's Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry, providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

The Role

You’re an analyst who wants to move into marketing. In this role, you’ll help build and launch campaigns across Email, SMS, Push, and In-App for restaurant and retail brands. You’ll start with the work your analytical skills already prepare you for, then learn the rest on the job.

Reports to: Guest Engagement Director

What You’ll Do

• Pull and organize campaign performance reports, and help turn the numbers into client insights
• Build and QA audiences and segmentation in Braze and similar platforms
• Set up, QA, and launch campaigns; we’ll teach you the tools
• Spot delivery issues and anomalies quickly, and **escalate** them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

What You’ll Gain:

hands‑on CRM training, mentorship from the Account Manager, and a clear path to Specialist and Account Manager roles.
You know what the numbers say. Here, you’ll help decide what to do about them.

Requirements

• 1–3 years in data analysis, reporting, or BI
• Strong Excel or Google Sheets skills; SQL is a plus
• Sharp attention to detail and clear communication