Guest Engagement Coordinator, CRM Analytics

Plein Air Agency; Dallas (TX); Remote; USD 45,000 - 65,000; Full time

Job summary

Plein Air Agency is seeking an Analyst transitioning into marketing to help build and launch campaigns for restaurant and retail brands. This fully remote role reports to the Guest Engagement Director and focuses on data-driven campaign optimization.

You’ll start with reporting and analytics, learn Braze and segmentation, and grow toward Specialist and Account Manager tracks through hands-on CRM training and mentorship. Excellent communication and attention to detail are essential.

Qualifications

• 1–3 years in data analysis, reporting, or BI.
• Strong Excel or Google Sheets skills; SQL is a plus.
• Sharp attention to detail and clear communication.
• A real interest in marketing.

Responsibilities

• Pull and organize campaign performance reports, and help turn the numbers into client insights.
• Build and QA audiences and segmentation in Braze and similar platforms.
• Set up, QA, and launch campaigns; we’ll teach you the tools.
• Spot delivery issues and anomalies quickly, and escalated them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

Skills

Data analysis

Excel/Sheets

SQL

Tools

Braze

Job description

Description

It’s Plein Air Agency is a leading marketing consultancy focusing on the restaurant and hospitality industry, providing solutions from Creative, Production, Media Strategy & Buying, Digital Content to Website and Mobile App development. We are a fully remote agency and are looking for remote talent to join our team!

The Role

You’re an analyst who wants to move into marketing. In this role, you’ll help build and launch campaigns across Email, SMS, Push, and In-App for restaurant and retail brands. You’ll start with the work your analytical skills already prepare you for, then learn the rest on the job.

Reports to: Guest Engagement Director

What You’ll Do

• Pull and organize campaign performance reports, and help turn the numbers into client insights
• Build and QA audiences and segmentation in Braze and similar platforms
• Set up, QA, and launch campaigns; we’ll teach you the tools
• Spot delivery issues and anomalies quickly, and escalated them
• Track A/B tests from hypothesis to result
• Maintain the campaign calendar and keep creative approvals moving

What You’ll Gain

hands‑on CRM training, mentorship from the Account Manager, and a clear path to Specialist and Account Manager roles.

Here, you’ll help decide what to do about them.

Requirements

• 1–3 years in data analysis, reporting, or BI
• Strong Excel or Google Sheets skills; SQL is a plus
• Sharp attention to detail and clear communication
• A real interest in marketing

Nice To Have

• retail or restaurant data experience
• exposure to a CRM platform