Guest Coordinator

Ulta Beauty; Florida; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading beauty retailer as a Guest Coordinator, where you'll engage with guests, promote services, and support a collaborative team environment. This role requires a passion for beauty and a commitment to exceptional guest service. You'll help drive sales and enhance customer loyalty while ensuring operational excellence in a dynamic retail setting.

Qualifications

• 1 year relevant work experience or equivalent.
• Proficiency with technology and communication skills.

Responsibilities

• Engage with guests and promote Ulta Beauty services.
• Support salon services and manage bookings.
• Ensure compliance with policies and safety standards.

Skills

Sales

Communication

Teamwork

Troubleshooting

Proficiency with technology

Education

High school diploma

Job description

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Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share their expertise to build authentic community and create a real sense of belonging, while pioneering innovations in the industry.

Enjoy robust organizational support, increasing investment, personal empowerment, and growth opportunities within a company of strength and stability. Be part of the future of beauty services and contribute to transformation.

General Summary & Scope

The Guest Coordinator engages with guests and promotes Ulta Beauty services through in-person and phone interactions. They represent the brand, support the Experience Manager and Assistant Services Manager, and focus on performance, people, and process. A passion for beauty, exceptional guest service, and the ability to learn and communicate salon services and products are essential.

Principal Duties & Responsibilities

Performance

• Contribute to meeting or exceeding sales, guest loyalty, and operational goals.
• Provide exceptional guest service and handle sales, refunds, and exchanges courteously.
• Support salon services by managing bookings, guest records, and traffic flow; promote current promotions and invite guests to try services.
• Build the services business through knowledgeable recommendations and supporting service providers.
• Stay informed about industry trends and products to better serve guests.

People

• Support an inclusive environment and foster team collaboration.
• Develop guest relationships and provide retail and service recommendations.
• Coordinate with team members to grow the business and enhance guest experience.
• Promote loyalty programs and participate in ongoing training.

Process

• Ensure compliance with policies, procedures, and safety standards.
• Support store cleanliness and operational standards.
• Utilize scheduling tools and communicate supply needs.
• Protect assets and execute operational tasks as directed.

Job Qualifications

Education: High school diploma preferred.

Experience: 1 year relevant work experience or equivalent.

Skills: Proficiency with technology, sales, communication, troubleshooting, and teamwork skills.

Special Position Requirements

Flexible schedule including days, evenings, weekends, and holidays.

Working Conditions

• Mobility and frequent physical activity within the store.
• Use of computers and office equipment.

The company engages in an interactive process for reasonable accommodations for disabilities.

About Ulta Beauty

Ulta Beauty, NASDAQ: ULTA, is the largest North American beauty retailer offering a wide range of products and salon services. We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.