Guest Coordinator

Ulta Beauty; Harrisburg (Dauphin County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading beauty retailer is seeking a Guest Coordinator to enhance guest experiences and promote services at their Harrisburg location. The role involves engaging with guests, managing bookings, and supporting service teams. Ideal candidates will have a passion for beauty, strong communication skills, and a commitment to exceptional service.

Qualifications

• High school diploma preferred.
• At least 1 year of relevant work experience or equivalent education.
• Flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Engage with guests and promote services through interactions.
• Support the services team by managing calls and bookings.
• Contribute to meeting store goals related to sales and guest loyalty.

Skills

Proficiency with basic technology

Strong sales competency

Ability to build customer relationships

Strong communication skills

Troubleshooting skills

Education

High school diploma

Tools

POS systems

Booking systems

Job description

Join to apply for the Guest Coordinator role at Ulta Beauty

2 days ago Be among the first 25 applicants

Join to apply for the Guest Coordinator role at Ulta Beauty

Get AI-powered advice on this job and more exclusive features.

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry’s most esteemed beauty leaders share their expertise and build authentic community, creating a real sense of belonging while plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.

Enjoy robust organizational support, increasing investment, and personal growth opportunities within a company of unwavering strength and stability. Be part of the future of beauty services and the ongoing transformation.

General Summary & Scope

The Guest Coordinator engages with guests and promotes Ulta Beauty services through one-on-one interactions, both over the phone and in person. They represent the company's image, products, and culture, supporting the Experience Manager (EM) and Assistant Services Manager (ASM) by focusing on performance, people, and process. A passion for the beauty industry, exceptional guest service, and the ability to learn and communicate salon services and product knowledge are essential.

Principal Duties & Responsibilities

Performance

• Contribute to meeting or exceeding store goals related to retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Provide exceptional guest service, acknowledging all guests and offering friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Support the services team by managing calls, guest concerns, bookings, and promoting services and products.
• Build the services business by informing guests of current promotions and confidently inviting them to try services.
• Support service providers in appointment management and new guest acquisition.
• Book appointments and support in-store events to deliver outstanding guest experiences and meet sales goals.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain regular attendance.

People

• Support an inclusive environment for teammates and guests.
• Communicate and collaborate to support stylists’ goals and drive success.
• Develop guest relationships through interactions and recommendations.
• Observe consultations to identify guests’ needs and ensure a comprehensive experience.
• Collaborate with store team to grow the business and enhance guest service.
• Build professional relationships with peers and brand partners.
• Promote the guest loyalty program and app.
• Attend training and meetings for professional development.

Process

• Ensure compliance with policies, procedures, and standards.
• Follow dress code and safety protocols.
• Support safety, sanitation, and infection control procedures.
• Use scheduling tools to optimize results.
• Communicate supply needs and maintain store standards.
• Follow loss prevention practices and execute operational tasks.

Job Qualifications

Education

• High school diploma preferred.

Experience

• At least 1 year of relevant work experience or equivalent education and experience.

Skills

• Proficiency with basic technology (POS, Apple devices, booking systems).
• Strong sales, product, and service competency.
• Ability to build and maintain customer relationships.
• Strong communication and troubleshooting skills.
• Ability to work independently and in a team.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.

Working Conditions

• Mobility throughout the store during shift.
• Frequent standing, bending, reaching, and lifting up to 10 lbs.
• Use of computers, phones, and office supplies.

If an associate has a disability, the company will engage in an interactive process to determine reasonable accommodations.

About Ulta Beauty

Ulta Beauty (NASDAQ: ULTA) is the largest North American beauty retailer, offering a wide range of products and salon services. We bring possibilities to life through beauty, both in-store and online, with over 25,000 products from approximately 500 brands, including our private label. Our stores feature full-service salons with hair, skin, brow, and makeup services.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws.