Guest Coordinator

Ulta Beauty; Village of Monroe (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a leading beauty retailer as a Guest Coordinator, where you will engage with guests, promote services, and support the team in enhancing the guest experience. This role requires strong communication skills and a passion for beauty. Enjoy a supportive environment with opportunities for growth.

Benefits

Competitive pay and benefits

Qualifications

• 1 year relevant work experience or equivalent.
• Flexibility to work days, evenings, weekends, and holidays.

Responsibilities

• Engaging with guests and promoting Ulta Beauty services.
• Supporting the services team with bookings and guest records.
• Contributing to sales and guest loyalty goals.

Skills

Communication

Teamwork

Sales and Product Knowledge

Troubleshooting

Basic Technology Proficiency

Education

High school diploma

Job description

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Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry’s top beauty leaders share their expertise, build authentic community, and create a real sense of belonging while innovating to revolutionize the industry.

Enjoy robust organizational support, increasing investments, and opportunities for personal growth within a company of strength and stability.

General Summary & Scope

The Guest Coordinator engages with guests and promotes Ulta Beauty services through in-person and phone interactions. They represent the brand’s image, products, and culture, supporting the Experience Manager (EM) and Assistant Services Manager (ASM) by focusing on performance, people, and process. Passion for the beauty industry, exceptional guest service, and product knowledge are essential.

Principal Duties & Responsibilities

The Guest Coordinator champions Ulta Beauty’s mission, demonstrating core values through:

Performance

• Contributing to sales, guest loyalty, and retail shrink goals.
• Providing exceptional guest service and handling sales, refunds, and exchanges courteously.
• Supporting the services team with bookings, guest records, and promoting current promotions.
• Building the services business by informing guests of promotions and inviting them to try services.
• Supporting service providers in appointment management and guest acquisition.
• Booking appointments and supporting in-store events to enhance guest experience and meet sales goals.
• Staying informed on industry trends and products to better serve guests.
• Maintaining regular attendance.

People

• Fostering an inclusive environment supporting teammates and guests.
• Communicating and collaborating to support stylists’ goals.
• Developing guest relationships through interactions and recommendations.
• Collaborating with store team members to grow the business and enhance guest experience.
• Sharing loyalty program benefits with guests.
• Attending training and meetings for ongoing development.

Process

• Ensuring compliance with policies, procedures, and safety standards.
• Adhering to dress code and safety protocols.
• Using scheduling tools to optimize results.
• Communicating supply needs and maintaining store standards.
• Following loss prevention practices and executing operational tasks.

Job Qualifications

Education: High school diploma preferred.

Experience: 1 year relevant work experience or equivalent.

Skills: Proficiency with basic technology, sales and product knowledge, strong communication, troubleshooting, and teamwork skills.

Special Requirements: Flexibility to work days, evenings, weekends, and holidays.

Working Conditions

• Mobility throughout the store during shifts.
• Frequent standing, bending, lifting up to 10 lbs., and object manipulation.
• Use of computers and telephonic devices.

Ulta Beauty provides accommodations for disabilities and offers competitive pay and benefits. For more details, visit our Benefits and Career Development page.

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer, offering a wide range of products and salon services. We are committed to diversity and inclusion in employment.

Additional Information

• Employment type: Part-time
• Job function: Other
• Industries: Consumer Services, Personal Care, Retail