Guest Coordinator

Socket.dev; Cedar Falls (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on services

Discounts on products

Fun & energetic culture

Job summary

Jiva SalonSpa in Cedar Falls, Iowa invites a passionate Guest Coordinator to join our busy salon and spa team. This role focuses on delivering an exceptional guest experience from first greeting to final impression, guiding guests on services and products, and supporting our service professionals with fair, proactive booking management.

The Guest Coordinator will educate guests, handle scheduling, close sales, and maintain professional standards while balancing a busy front-desk environment.

Qualifications

• One year previous experience in a similar environment preferred.
• Excellent client service, communication and organization skills.
• Ability to manage time effectively.
• Ability to perform basic computer skills.
• Self-motivated and ready to go above and beyond.
• Team player.

Responsibilities

• Providing all guests with an excellent guest experience
• Scheduling guest salon and spa services while implementing proper procedures
• Educating guests on services and products
• Maximize books for each service professional in a fair and consistent manner
• Closing sales and encourage guests to pre-book future services
• Resolving guest challenges, utilizing support from the Salon Manager when necessary
• Responsibility for balancing and checking register drawer
• Interacts with other team members and management, involving the utmost in professionalism and teamwork

Skills

Guest services

Customer service

Communication

Time management

Team player

Tools

POS systems

Job description

Description

Jiva SalonSpa, a busy downtown Cedar Falls Aveda salon & spa, is looking for a passionate and energetic Guest Coordinator to join our team! This position is an important part of our business as our Guest Coordinator provides our guests with their first and last impression of our salon! If you are passionate about providing an excellent guest experience, this may be the right position for you!

In addition to providing an excellent guest experience, our Guest Coordinator is also responsible for providing guidance and assistance with services and retail products. We are looking for someone who has an awareness of the importance of intention in their work on a daily basis. A commitment to focus on the guest's services, in a professional manner while instilling high ethics and confidentiality is our priority.

Job Responsibilities

Providing all guests with an excellent guest experience

• Scheduling guest salon and spa services while implementing proper procedures
• Educating guests on services and products
• Maximize books for each service professional in a fair and consistent manner
• Closing sales and encourage guests to pre-book future services
• Resolving guest challenges, utilizing support from the Salon Manager when necessary
• Responsibility for balancing and checking register drawer
• Interacts with other team members and management, involving the utmost in professionalism and teamwork

Why join the Jiva SalonSpa team?

• Work with a creatively driven team
• Be a part of an award-winning Salon & Spa (Best of the Best)
• Achieve your goals with 1:1 meetings with management
• Give back to the community by participating in downtown community events
• Discounts on services and products
• Fun & energetic culture

Cedar Falls, Iowa

Learn more at https://www.jivasalonspa.com/

Requirements

• One year previous experience in a similar environment preferred
• Excellent client service, communication and organization skills
• Ability to manage time effectively
• Ability to perform basic computer skills
• Self-motivated and ready to go above and beyond
• Team player