Guest Service Specialist

ADP, Inc.; Roseville (MN); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Paid time off

Employee Assistance Plan (EAP)

401(k) retirement plan with company 2x

Job summary

JUUT is hiring a Guest Service Specialist to provide an elevated guest experience in a salon setting. You will greet, check in, tour, upsell add-ons, and ensure smooth scheduling and checkout processes for guests.

The role emphasizes excellent customer service, data accuracy, and collaboration with salon artists to meet guest hair, skin, and body care needs. Part-time opportunities include benefits such as PTO and 401(k) matching.

Qualifications

• High School Diploma or equivalent.
• Some exposure to salon, cosmetics, hospitality, or retail business preferred.
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Responsibilities

• Greet guests upon arrival with the appropriate welcome.
• Check in guests, give salon tour to all JUUT guests, and offer add-on appointments.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products, rebooking their next appointment, providing a welcome gift to new guests, and finishing with a thank you.
• Answer incoming guest calls and schedule appointments with proper artist or therapist, seeking to meet hair, skin, and body care needs, with add-ons when appropriate.
• Capture guest data completely and accurately.
• Understand the artists, services, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the system.
• Make follow-up calls to new guests as requested.
• Stock and clean retail shelves; keep areas tidy and stocked.
• Organize magazines and ensure bathrooms are clean and restocked.

Skills

Customer service experience

Education

High School Diploma or equivalent

Some exposure to salon, cosmetics, hospitality, or retail business preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Service Specialist

2 days ago Requisition ID: 1088

Salary Range: $16.37 To $18.50 Hourly

POSITION TITLE:Guest Service Specialist

As aGuest Service Specialist, you will be responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests, give salon tour to all new JUUT guests, and offer add-on appointments available following guest’s scheduled service.
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services, closing out the sale of retail products recommended, rebooking their next appointment, providing welcome gift to new guests, and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking, seeking to find and meet the guest’s hair, skin, and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately.
• Understand the artists at the salon, including services provided, specialties, and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make follow-up calls to new guests as requested.
• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items, keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean, tidy, and restocked.
• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor, communication across all channels, and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Why JUUT?

At JUUT, our vision is to transform the world with beauty, one guest at a time. As the collection of original Aveda salons, we employ some of the most highly regarded industry professionals. Through the power of Daymaking, we have created a 40-year history of impacting people, society, and the world at large. We believe in being fully present with our hearts and minds, being better today than yesterday, and better tomorrow than today.

As a part-time employee, you will be eligible for paid time off, an Employee Assistance Plan (EAP) to support your mental health, and a 401(k) retirement plan with company match.