Guest Experience Concierge - Salon & Spa

Socket.dev; Cedar Falls (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on services

Discounts on products

Fun & energetic culture

Job summary

Jiva SalonSpa in Cedar Falls, Iowa invites a passionate Guest Coordinator to join our busy salon and spa team. This role focuses on delivering an exceptional guest experience from first greeting to final impression, guiding guests on services and products, and supporting our service professionals with fair, proactive booking management.

The Guest Coordinator will educate guests, handle scheduling, close sales, and maintain professional standards while balancing a busy front-desk environment.

Qualifications

• One year previous experience in a similar environment preferred.
• Excellent client service, communication and organization skills.
• Ability to manage time effectively.
• Ability to perform basic computer skills.
• Self-motivated and ready to go above and beyond.
• Team player.

Responsibilities

• Providing all guests with an excellent guest experience
• Scheduling guest salon and spa services while implementing proper procedures
• Educating guests on services and products
• Maximize books for each service professional in a fair and consistent manner
• Closing sales and encourage guests to pre-book future services
• Resolving guest challenges, utilizing support from the Salon Manager when necessary
• Responsibility for balancing and checking register drawer
• Interacts with other team members and management, involving the utmost in professionalism and teamwork

Skills

Guest services

Customer service

Communication

Time management

Team player

Tools

POS systems

Job description

Jiva SalonSpa in Cedar Falls, Iowa invites a passionate Guest Coordinator to join our busy salon and spa team. This role focuses on delivering an exceptional guest experience from first greeting to final impression, guiding guests on services and products, and supporting our service professionals with fair, proactive booking management.

The Guest Coordinator will educate guests, handle scheduling, close sales, and maintain professional standards while balancing a busy front-desk environment.