Guest Concierge Host - Warm Welcome, Seamless Seating

D.L. Mack's Hillcrest; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible schedule

Professional development and career成长

Dining discounts at Vandelay concepts

Team-focused culture

Paid holidays

Job summary

D.L. Mack’s in Dallas is seeking a Host to deliver a warm, gracious welcome and guide guests to seating with precision. You’ll manage reservations, walk-ins, and the flow of dining room to support seamless service.

You’ll build genuine guest relationships, maintain RESY notes, and coordinate with servers and management to create a memorable Vandelay hospitality experience in a fast-paced setting.

Qualifications

• Must be at least 18 years old.
• Warm, positive attitude with a strong sense of responsibility and ownership of the role.
• Exceptional attention to detail and clear, professional communication skills.
• Team-oriented mindset with consistent punctuality and reliability.
• Willingness to complete and pass training quizzes on service standards, guest experience, and job knowledge.

Responsibilities

• Provide concierge-level hospitality, ensuring every guest feels welcome, comfortable, and well cared for from arrival through departure.
• Build genuine relationships with guests, engaging on a name-to-name basis and fostering a warm, familiar atmosphere.
• Strategize seating and dining room flow by reviewing RESY reservation books, guest profiles, photos, and special requests prior to each service.
• Maintain the RESY database with detailed notes during and after service, and manage adjustments for private bookings, events, and reservation changes.
• Seat guests efficiently and thoughtfully, balancing guest experience with table availability, pacing, and service needs.
• Demonstrate strong knowledge of menu items, table layouts, and seat numbers to support accurate communication and seamless service.
• Answer phone calls with professionalism and warmth, ensuring all callers feel supported and well-informed.
• Communicate clearly with servers, managers, and fellow hosts to coordinate seating plans and maintain smooth front-of-house operations.
• Assist with guest inquiries, special accommodations, and unique requests, always delivering service that exceeds expectations.
• Execute opening, mid-shift, closing, and side-work procedures to ensure the host stand and entry area remain organized, polished, and fully prepared for service.

Skills

Guest service

Communication

Teamwork

Reliability

Tools

RESY

Job description

D.L. Mack’s in Dallas is seeking a Host to deliver a warm, gracious welcome and guide guests to seating with precision. You’ll manage reservations, walk-ins, and the flow of dining room to support seamless service.

You’ll build genuine guest relationships, maintain RESY notes, and coordinate with servers and management to create a memorable Vandelay hospitality experience in a fast-paced setting.