Switchboard Operator

Hersheypark; Hershey (PA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free Hersheypark admission

Parking

Discounts on food & shopping

Job summary

The Hotel Hershey is seeking a Part-Time Guest Services staff member to be the first point of contact on the hotel switchboard and guest requests. This on-site role involves handling calls, wake-up requests, messages, and coordinating with security, housekeeping, and engineering teams.

Ideal candidates bring at least 1 year of customer service experience, strong communication skills, and the ability to work with minimal supervision.

Qualifications

• At least 1 year of experience in customer service.
• Demonstrated courtesy, clear speech, and good judgment.
• Strong communication, problem solving, and organizational skills.
• Basic typing speed of 35 wpm or higher.

Responsibilities

• Transferring calls to the appropriate destination.
• Accepting wake-up call requests and delivering messages.
• Answering and relaying messages accurately to guests.
• Monitoring heat/smoke detector panel and responding to alarms.
• Activating emergency procedures when needed.
• Coordinating two-way radio communication with security/engineering/guest services.
• Handling evening calls for the Housekeeping Department.
• Using the paging system to locate staff.
• Performing other duties as assigned.

Skills

Customer service

Communication

Problem solving

Organization

Typing 35 wpm

Professional image

Job description

Job Category: Office, Clerical, and Administrative Support

Requisition Number: SWITC004560

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• Posted : August 21, 2026
• Part-Time
• On-site
• Rate : $14 USD per hour

Locations

Showing 1 location

Hotel Hershey
The Hotel Hershey
100 Hotel Rd
Hershey, PA 17033, USA

Hotel Hershey
The Hotel Hershey
100 Hotel Rd
Hershey, PA 17033, USA

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for responding to all internal and external calls received through The Hotel Hershey's main switchboard.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Transferring calls to the appropriate destination

Accepting requests for and placing wake-up calls at the designated times

Accepting and delivering accurate messages

Monitoring the heat/smoke detector panel

Activating emergency response procedures when necessary

Monitoring two-way radio communication with security/engineering and guest service teams

Handling and following up on evening calls for the Housekeeping Department

Employing the paging system to locate staff

Performing other duties as assigned

Qualifications:

Must be at least 18 years of age.

A minimum of 1 year of experience working in customer service.

Knowledge, Skills, and Abilities:

Demonstrated courtesy, clarity of speech, and good judgment.

Proven employee/guest relations, communication, problem solving, and organization skills.

Basic keyboarding skills and ability to type 35 wpm.

Ability to work with minimal supervision.

Professional image representative of property image.

Job Demands:

This is a part-time year round position. The working schedule may include days, evenings, weekends, and holidays based on operational needs.

Physical requirements include sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.

Ability to work 2nd shift as required by business levels, including weekends and holidays.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.