Concierge

Visit Hershey & Harrisburg; Hershey (PA); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free Hersheypark admission

Free parking

Discounts on food & shopping

Job summary

The Hotel Hershey is seeking a part-time Team Member to deliver exceptional guest service in a luxury setting. You will greet guests, coordinate VIP arrivals, manage reservations and special requests, and support bell staff as needed.

Ideal candidates have at least one year of guest service experience, strong communication skills, and a professional, team-oriented attitude. Weekend and holiday availability is required; seasonal hours apply.

Qualifications

• This role requires at least 1 year of guest service experience, preferably in front desk or hotel operations.
• Candidates should be able to communicate clearly with guests and coworkers.
• Candidate must handle cash accurately and use front office systems proficiently.

Responsibilities

• Greet and direct guests, provide information about events and attractions.
• Coordinate VIP arrivals, transportation requests, welcome letters, messages, and guest room amenities.
• Assist with reservations, tours, and flower deliveries; aid bell staff with luggage storage.
• Handle special projects as assigned.
• Perform other duties as assigned.

Skills

Guest relations

Communication

Problem solving

Organization

Cash handling

Detail oriented

Teamwork

Customer service

Tools

Front desk software

Job description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

This position is responsible for providing our guests with exceptional customer service.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job)

• Greeting and directing guests and providing information concerning area events and attractions
• Coordinating VIP arrivals, transportation requests, welcome letters, messages, and guest room amenities
• Coordinating reservations, tours, and flower deliveries; assisting bell persons with luggage storage
• Handling special projects as assigned
• Performing other duties as assigned

Qualifications

• Must be at least 18 years of age or older.
• Minimum of (1) one year of guest service experience required, preferably in a front desk or hotel operations
• Must have a valid driver’s license

Knowledge, Skills, And Abilities

• Proven employee/guest relations, communication, problem solving, and organization skills.
• Keyboarding skills and PC familiarity.
• Proven guest relations, problem solving and organizational skills.
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy.
• Must be detail oriented and able to multi-task.
• Must present a professional image representative of the Hershey Entertainment & Resorts mission and core values. Must be able to work independently and in a team setting.
• Must be friendly, upbeat, and work well with other employees and be able to interact with our guests.
• Must possess a positive attitude and be able to handle guest complaints with ease and professionalism.
• Must have the ability to safeguard confidential information.

Job Demands

• Work area requires the ability to adjust to seasonal temperature changes and noise.
• Physical requirements include sitting, standing, and communicating clearly.
• Schedule is primarily 2nd shift, but may vary according to operational needs, to include 7:00 a.m. to 3:30 p.m., 10a.m. to 6:30p.m., and 2:45p.m. to 11:15 p.m. Weekends and holidays required
• This is a seasonal position, which means the hours will be available primarily for the summer months, starting in April/May.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer