Service Support Coordinator

Meridian Globalpartners; Washington (District of Columbia); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and development

Mentorship and team support

Professional network access

Job summary

Meridian Globalpartners is seeking a Service Support Coordinator to assist clients with travel research, reservations, and trip-related support. The role suits individuals who enjoy helping people, communicate clearly, and are comfortable working online within the travel and hospitality industry.

You will research options, coordinate reservations, and maintain client records while ensuring a responsive service experience from initial inquiry to completion.

Qualifications

• Strong written and verbal communication skills are essential.
• Excellent customer service and interpersonal abilities.
• Basic computer and internet skills with the ability to learn new platforms.

Responsibilities

• Assist clients with travel inquiries and reservation requests.
• Research hotels, resorts, cruises, vacation packages, and other travel options.
• Provide accurate information on availability, amenities, policies, and travel requirements.
• Coordinate reservation details and maintain client records.
• Communicate with travel suppliers and hospitality partners as needed.
• Follow up with clients before and after reservations.
• Assist with itinerary details and general customer support.
• Participate in training and professional development.
• Maintain professional and timely communication with clients.
• Use online reservation, communication, and customer-management tools.

Skills

Communication

Customer service

Organization

Multitasking

Independence

Attention to detail

Adaptability

Reliability

Online platforms

Tools

Reservation systems

CRM software

Job description

We are seeking a motivated, organized, and customer focused Service Support Coordinator to assist clients with travel research, reservations, and trip-related support.

This role is ideal for someone who enjoys helping people, has strong communication skills, is comfortable working online, and is interested in the travel and hospitality industry.

Key Responsibilities

• Assist clients with travel inquiries and reservation requests
• Research hotels, resorts, cruises, vacation packages, and other travel options
• Provide clients with accurate information regarding availability, amenities, policies, and travel requirements
• Coordinate reservation details and maintain accurate client records
• Communicate with travel suppliers and hospitality partners as needed
• Follow up with clients before and after reservations
• Assist with itinerary details and general customer support
• Participate in training and professional development
• Maintain professional and timely communication with clients
• Use online reservation, communication, and customer-management tools

Qualifications

• Strong written and verbal communication skills
• Excellent customer service and interpersonal skills
• Basic computer and internet skills
• Comfortable learning new online platforms and systems
• Strong organization and attention to detail
• Ability to manage multiple client requests and follow-up activities
• Self-motivated and able to work independently
• Reliable internet access and computer
• Previous experience in customer service, hospitality, sales, reservations, or travel is helpful but not required

What We Offer

• Remote work environment
• Flexible scheduling
• Travel industry education and ongoing training
• Access to professional reservation and supplier resources
• Mentorship and team support
• Opportunities to develop skills in travel planning, customer service, marketing, and business development
• Access to a growing network of travel and hospitality professionals

About the Role

The Service. SupportCoordinator serves as a point of contact for travelers throughout the planning and reservation process. The focus is on delivering responsive service, researching appropriate travel options, coordinating reservation details, and helping create a smooth client experience from initial inquiry through travel.

Candidates should be professional, dependable, comfortable communicating with clients, and willing to continuously learn about destinations, suppliers, and travel products.