Remote Guest Services Coordinator – Luxury Travel
Classic Journeys llc.
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Benefits offered by this job
Job summary
Classic Journeys is seeking a dedicated guest relations specialist to maintain high-quality communication before, during, and after luxury walking tours. You will ensure all travel documents are complete, support guests through our online portal, and collaborate with Tour Operations to enhance every guest's experience.
The role emphasizes strong written and verbal communication, a passion for travel, and a proactive approach to serving guests across regions worldwide, while working in a remote
Qualifications
- Bachelor's degree plus 3+ years in customer service, event planning, communications, sales, marketing, or related field.
- Passion for travel and providing top-notch, high-touch service.
- Energetic, positive, and professional with excellent written and verbal communication.
Responsibilities
- Serve as guest's key contact before, during and after tours to ensure a lifetime of memories.
- Provide outstanding high-touch customer service to guests on tours.
- Compile and organize guest documents including passport and visa for pre-tour readiness.
- Assist guests with website portal and ensure completion of documents.
- Review guest information in CRM for accuracy and completeness.
- Coordinate with Tour Operations to increase guest satisfaction and tailor experiences.
Skills
Education
Tools
Job description
Classic Journeys is seeking a dedicated guest relations specialist to maintain high-quality communication before, during, and after luxury walking tours. You will ensure all travel documents are complete, support guests through our online portal, and collaborate with Tour Operations to enhance every guest's experience.
The role emphasizes strong written and verbal communication, a passion for travel, and a proactive approach to serving guests across regions worldwide, while working in a remote
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