Reservations & Communications Agent

Davidson Hospitality Group; Kapaa (HI); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Free Maintenance Medications

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Sheraton Kauai Coconut Beach Resort in Kauai, Hawaii, seeks a Reservations & Communications Agent to handle guest inquiries, reservations, and general information via phone, while coordinating with hotel departments. You will contribute to Marriott’s guest service standards and maintain professional communication in a fast-paced setting.

Ideal candidates have front desk or reservations experience, strong communication skills, and the ability to multitask with attention to detail in a tropical

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced hospitality environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and willingness to learn hotel operating systems.
• Ability to handle confidential guest information professionally.
• Strong problem-solving skills and a guest-focused attitude.
• Ability to work flexible schedules, including weekends and holidays, based on operational needs.
• Previous hospitality, Front Desk, PBX, reservations, or customer service experience preferred.

Responsibilities

• Serve as a central point of contact for guests, prospective visitors, and internal hotel departments.
• Manage all incoming hotel telephone communications and assist guests with reservation inquiries, modifications, cancellations, and general information.

Education

High school diploma or equivalent

Job description

Property Description

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.

Overview

The Reservations & Communications Agent serves as a central point of contact for guests, prospective visitors, and internal hotel departments. The agent is responsible for managing all incoming hotel telephone communications while assisting guests with reservation inquiries, modifications, cancellations, general hotel information and requests. This role requires strong multitasking abilities, attention to detail, professional communication skills, and a commitment to Marriott's guest service standards.

Qualifications

• High school diploma or equivalent
• Previous hospitality, Front Desk, PBX, reservations, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced hospitality environment.
• Strong organizational skills and attention to detail.
• Basic computer proficiency and willingness to learn hotel operating systems.
• Ability to handle confidential guest information professionally.
• Strong problem-solving skills and a guest-focused attitude.
• Ability to work flexible schedules, including weekends and holidays, based on operational needs.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Inkeeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $27.46 - USD $27.46 /Hr.