Guest-Centric Server: Fast-Paced Dining & Team Service

Applebee's Neighborhood Grill + Bar; Benton Harbor (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Applebee's Neighborhood Grill + Bar in Benton Harbor, MI is hiring a Server who will delight guests by providing friendly, accurate service and by anticipating guests’ needs. You will greet guests, take orders, suggest menu items, input orders into the POS, and ensure timely delivery of food and beverages.

This role requires excellent customer service, the ability to work in a fast-paced environment, and a flexible schedule including evenings and weekends.

Qualifications

• Excellent customer service skills and the ability to exceed guests’ expectations.
• Ability to work efficiently in a fast-paced environment.
• Good attitude toward teamwork.
• Strong work ethic, with a willingness to take initiative.
• Confident, outgoing demeanor.
• Flexibility to work a variable schedule, including evenings and weekends.
• Ability to be mobile for a minimum of 4 hours, bend, stoop and lift up to 20 pounds.

Responsibilities

• Greets guests and interacts with every guest to create a friendly upbeat work environment.
• Familiarize guests with the menu and make appropriate suggestions when requested.
• Take guests orders and input them correctly in the POS using the write, repeat and review rule.
• Serve food and beverages using the Applebee’s TEAM delivery system.
• Pre bus table and sweep the surrounding area to keep it clean and comfortable.
• Collect payment from customers in a timely manner using the QR code or POS.
• Completes daily cleaning work tasks and maintains a clean and safe working environment.
• Anticipate guests' needs in order to facilitate an enjoyable dining experience.

Skills

Customer service

Teamwork

Strong work ethic

Initiative

Flexible schedule

Lift 20 lbs

Alcohol service knowledge

Job description

Applebee's Neighborhood Grill + Bar in Benton Harbor, MI is hiring a Server who will delight guests by providing friendly, accurate service and by anticipating guests’ needs. You will greet guests, take orders, suggest menu items, input orders into the POS, and ensure timely delivery of food and beverages.

This role requires excellent customer service, the ability to work in a fast-paced environment, and a flexible schedule including evenings and weekends.