Guest-Centric Retail & Pastry Associate

LPQ USA LLC; Claremont (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Health coverage

PTO

401(k) match

Pre-tax commuter benefits

Team member discounts

Job summary

Le Pain Quotidien in California is seeking team members who provide friendly, attentive service and who thrive in a warm, welcoming environment. You will help guests with orders, prepare drinks, and support pastry and retail operations.

The role emphasizes POS accuracy, cross-training across dining room and retail spaces, and maintaining an inviting atmosphere for guests throughout shifts.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Anticipate guest needs and note any preferences provided by the guest.
• Prepare all drinks for retail and dining room, including batches for the retail counter.
• Properly bag, box, and arrange to-go food and pastry.
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy.
• Maintain pastry display throughout the day and keep the display neat.
• Handle guest situations with empathy and escalate to a manager when needed.
• Complete opening, mid, and closing procedures; perform daily checklist and side work.
• Keep all areas clean and organized by following cleaning checklists.
• Answer the phone with proper etiquette; take orders over the phone.

Skills

Customer service

POS familiarity

Communication

Tools

Toast POS

Job description

Le Pain Quotidien in California is seeking team members who provide friendly, attentive service and who thrive in a warm, welcoming environment. You will help guests with orders, prepare drinks, and support pastry and retail operations.

The role emphasizes POS accuracy, cross-training across dining room and retail spaces, and maintaining an inviting atmosphere for guests throughout shifts.