Guest-Centric Retail Ops Manager, Multi-Site Hospitality

Valupfold; New York (NY); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Benefits

WSET training

Work-life balance

Job summary

Valupfold is seeking a Retail Operations Manager to oversee two premium hospitality destinations in Ontario's wine country. This role emphasizes guest experiences where hospitality comes first, not traditional retail.

The ideal candidate has led teams in restaurants, hotels or hospitality, with a knack for coaching, event execution, and creating memorable experiences. WSET training support is provided, and a strong work-life balance is emphasized.

Qualifications

• Experience leading guest-focused operations in hospitality.
• Evidence of people leadership across multiple sites.
• Strong initiative and coaching mindset for staff development.

Responsibilities

• Oversee two premium hospitality destinations in Ontario.
• Lead guest experiences where hospitality comes first.
• Manage small teams and mentor staff for growth.
• Plan events and tastings to elevate guest engagement.

Skills

Guest service

Leadership

Mentorship

Hospitality

Initiative

Education

WSET training

Job description

Valupfold is seeking a Retail Operations Manager to oversee two premium hospitality destinations in Ontario's wine country. This role emphasizes guest experiences where hospitality comes first, not traditional retail.

The ideal candidate has led teams in restaurants, hotels or hospitality, with a knack for coaching, event execution, and creating memorable experiences. WSET training support is provided, and a strong work-life balance is emphasized.