Retail Operations Manager, Niagara

Valupfold; New York (NY); On-site; USD 50,000 - 57,000; Full time

Benefits offered by this job

Benefits

WSET training

Work-life balance

Job summary

Valupfold is seeking a Retail Operations Manager to oversee two premium hospitality destinations in Ontario's wine country. This role emphasizes guest experiences where hospitality comes first, not traditional retail.

The ideal candidate has led teams in restaurants, hotels or hospitality, with a knack for coaching, event execution, and creating memorable experiences. WSET training support is provided, and a strong work-life balance is emphasized.

Qualifications

• Experience leading guest-focused operations in hospitality.
• Evidence of people leadership across multiple sites.
• Strong initiative and coaching mindset for staff development.

Responsibilities

• Oversee two premium hospitality destinations in Ontario.
• Lead guest experiences where hospitality comes first.
• Manage small teams and mentor staff for growth.
• Plan events and tastings to elevate guest engagement.

Skills

Guest service

Leadership

Mentorship

Hospitality

Initiative

Education

WSET training

Job description

About the job Retail Operations Manager, Niagara

I'm recruiting a Retail Operations Manager to oversee two premium hospitality destinations in Ontario's wine country.This isn't traditional retail.It's leading guest experiences where hospitality comes first.

Wine flights. Tastings. Beautiful patios. Loyal guests. Small teams. Incredible product. A business that believes in coaching, mentorship and promoting from within.

If you've built your career in restaurants, hotels or hospitality and have exceptional guest service instincts, you don't need retail experience to be successful here.

Details:
Multi-site leadership opportunity
$70-80K + benefits
WSET training supported
Incredible leadership team with long tenure
Real work-life balance (yes, it actually exists)
Opportunity to put your own stamp on guest experiences and events.

The ideal person is someone who naturally creates memorable experiences, develops people, takes initiative and loves hospitality.