Guest-Centric Retail Associate – Wine & Spirits Training

ABC Fine Wine & Spirits; Jacksonville (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Paid vacation and PTO

Tuition reimbursement

ABC University - wine, spirits, beer,

Health insurance

Dental and vision plans

Company-match 401K

Employee discounts on wine and spirits

Employee assistance program (EAP)

Pet insurance

Job summary

ABC Fine Wine & Spirits in Jacksonville, FL seeks Retail Team Members to deliver welcoming, educational, and engaging guest service while keeping the store clean, organized, and well-stocked.

You will operate the POS system, assist with merchandising and stocking, verify age for alcohol purchases, and support daily store operations to meet sales goals and provide a great guest experience. This role offers opportunities for growth through ABC University training and competitive benefits.

Qualifications

• Must be 21 years of age or older.
• Ability to work a flexible schedule including nights, weekends, and holidays as business needs demand.
• No prior retail experience required, though previous customer-facing experience is a plus.

Responsibilities

• Greet each Guest upon entry and provide prompt, friendly, and engaging service throughout their visit.
• Operate Point-of-Sale (POS) system accurately, including processing transactions, applying discounts or promotions, verifying rewards accounts, validating product selections, ensuring legal compliance with age verification, and following proper cash handling procedures.
• Maintain Responsible Vendor status throughout employment for alcohol & tobacco purchases while operating POS, wine taps or tasting tables by checking proper forms of identification for age verification.
• Learn and promote ABC’s wide selection of wine, spirits, beer, and cigars, including our Sourced & Certified products.
• Assist with merchandising, restocking, and visual presentation of product on shelves and within beer coolers. Increase sales and product performance to meet store goals.
• Receive, unload, and validate invoices, organize and stock store deliveries.
• Maintain a clean, safe, and organized environment throughout the store, including the sales floor, stockroom, Team Member areas (e.g., lockers and kitchen), and customer-facing spaces such as restrooms.
• Assist with daily property upkeep by sweeping and removing debris inside the store and in exterior areas such as parking lots and walkways, collecting shopping carts, emptying trash, and performing routine restroom cleaning.
• Provide wrapping service for ABC products, assemble custom gift baskets, and offer carryout service when needed.
• Stay current on required training, company policies, and product knowledge to ensure compliance and provide an informed, high-quality Guest experience.
• Perform additional duties as assigned by Store Leadership.

Skills

Guest service

Cash handling

Teamwork

Age verification

Tools

POS system

Job description

ABC Fine Wine & Spirits in Jacksonville, FL seeks Retail Team Members to deliver welcoming, educational, and engaging guest service while keeping the store clean, organized, and well-stocked.

You will operate the POS system, assist with merchandising and stocking, verify age for alcohol purchases, and support daily store operations to meet sales goals and provide a great guest experience. This role offers opportunities for growth through ABC University training and competitive benefits.