Guest-Centric Restaurant Server — Day-1 Benefits & Growth

Hotel Northland, Autograph Collection; Green Bay (WI); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Insurance enrollment DAY 1

Paid time off DAY 1

Holiday pay DAY 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Northland, Autograph Collection is seeking a Restaurant Server to deliver attentive, dynamic service aligned with the restaurant vision. You will know the food and beverage menus, make recommendations, and ensure guest satisfaction through proactive communication with guests and the team.

Responsibilities include preparing service areas, detailing orders accurately, engaging guests, handling special requests, maintaining cleanliness, and adhering to emergency procedures while supporting

Qualifications

• Effective verbal and written communication skills.
• Must be able to speak, read, and write in primary language(s) used in the workplace.
• 8+ hours per day; stand and walk frequently.
• Lift, lower, and maneuver up to 30 pounds frequently.
• Reach, bend, stoop, and pivot frequently.

Responsibilities

• Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Accurately detail each order, ensuring accuracy and guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Skills

Verbal communication

Written communication

Stamina

Lifting capacity

Mobility flexibility

Job description

Hotel Northland, Autograph Collection is seeking a Restaurant Server to deliver attentive, dynamic service aligned with the restaurant vision. You will know the food and beverage menus, make recommendations, and ensure guest satisfaction through proactive communication with guests and the team.

Responsibilities include preparing service areas, detailing orders accurately, engaging guests, handling special requests, maintaining cleanliness, and adhering to emergency procedures while supporting