Guest-Centric Resort Operations Coordinator

Hilton Grand Vacations; Honolulu (HI); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with company match

Life insurance

Company stock purchase program

Team Member Travel Program

Paid Time Off

Paid Sick Days

Learning and advancement opportunities

Travel discounts at properties

Work-life balance recognition

Job summary

Ka Haku, a Hilton Club in Honolulu, Hawaii, seeks a Resort Coordinator to assist the General Manager and resort directors with administrative duties that support resort operations.

Ideal candidates will bring strong English communication, MS Office proficiency, and the ability to manage multiple priorities. This full-time role includes comprehensive benefits and access to travel programs, with location-based perks that unlock specific benefits.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum 6 months of related experience.
• Ability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
• Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
• Proficient with MS Office applications.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to change.

Responsibilities

• Supports administrative related duties and processes.
• Where applicable, collects proper documents related to incidents occurring at the resort; captures relevant information into a database and keeps General Manager, and Resort Directors fully informed of progress and outcome.
• Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed.
• Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects internal events committee.
• Coordinates vendor contract process as it relates to Homeowners Association Reserve Projects.
• Distributes and Receives RFP (requests for proposals) for projects, contracts.
• Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance.
• Organizes all aspects of HOA meetings including not limited to preparing notifications, arranging meeting location/space, coordinating translation where needed and any other requests by Resort Leadership or Association Management Services.
• Coordinating Training class's location and setup for classes with Learning and Training Managers.
• Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed.
• Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more.
• Assist operations within house notifications, emergency information and other requested communication.
• Assist to create presentation decks or other media tools as requested by Resort Leadership.
• Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
• Works with Resort Leadership on Quality Assurance measures to include inspections, waivers, brand standards.
• Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated.
• Perform other related duties as assigned.

Skills

Communication skills

Time management

Problem solving

Interpersonal skills

Education

High School Diploma, GED, or equivalent

Tools

MS Office

Job description

Ka Haku, a Hilton Club in Honolulu, Hawaii, seeks a Resort Coordinator to assist the General Manager and resort directors with administrative duties that support resort operations.

Ideal candidates will bring strong English communication, MS Office proficiency, and the ability to manage multiple priorities. This full-time role includes comprehensive benefits and access to travel programs, with location-based perks that unlock specific benefits.