Guest-Centric Public Areas Attendant

SpringHill Suites Williamsburg; Williamsburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

SpringHill Suites Williamsburg is seeking a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. You will greet guests, inspect spaces, and perform cleaning tasks, ensuring safety and high guest satisfaction.

Responsibilities include handling linen, reporting issues, and working as a room attendant during peak times. Schedule may vary, with standing for extended periods and exposure to cleaning chemicals.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High School diploma

Job description

SpringHill Suites Williamsburg is seeking a House Person to clean and maintain public hotel areas according to brand standards and sustainability guidelines. You will greet guests, inspect spaces, and perform cleaning tasks, ensuring safety and high guest satisfaction.

Responsibilities include handling linen, reporting issues, and working as a room attendant during peak times. Schedule may vary, with standing for extended periods and exposure to cleaning chemicals.