Catering Delivery Assistant — Guest Experience & Events

Fogo de Chão; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid Life Insurance

Short-Term Disability

Voluntary benefits package

Pet Insurance

MEC Health plan for part-time

Job summary

Fogo de Chão is seeking an Assistant Catering Specialist to coordinate catering orders, deliveries, and on-site setup, delivering the festive spirit of Southern Brazilian hospitality. This role supports guests with a hospitable experience from order to setup and requires attention to detail and strong communication.

The position is available for full-time hourly team members and also for part-time staff. Benefits include medical, dental, vision, life insurance, disability, and voluntary plans

Qualifications

• Must be pleasant in dealing with guests and fellow team members.
• Must be physically capable of performing basic duties.
• Must endure prolonged walking and standing.
• Must have 2 years of experience in a Restaurant/Retail/Hospitality Customer Service position.
• Must be knowledgeable of Fogo’s menu and mission.
• Must have the ability to frequently lift and/or move up to 30 pounds.
• Must be able to physically drive a vehicle.
• Must have a valid driver’s license and current auto insurance.
• Must have the ability to use personal vehicle for deliveries and offsite events.

Responsibilities

• Verify all components of complete catering order prior to embarking on delivery to guest location.
• Proper uniform and personal hygiene are mandatory.
• Provide a hospitable experience throughout the catering/delivery process, especially while at site location.
• Execute all deliveries with the highest standard of organization and accuracy.
• Drop off and/or set up food according to the standard set forth by the company.
• Anticipate and prevent potential service or product breakdowns.
• Communicate with each delivery guest the expected time of arrival.
• Escalate Guest and Team questions, concerns, issues directly to management immediately.
• Be knowledgeable of all menu items, their contents and preparation methods.
• Be prepared to answer any guest questions in a direct concise way.
• Communicate with Catering Specialist about all delivery and order details to ensure perfect execution upon delivery.
• Stay informed about all company marketing and promotional activities.
• Converse with guests at delivery location about the catering delivery program and communicate any leads to Catering Specialist.
• Be attentive to any object, condition or substance that might cause injury to a guest or co-worker.
• Adhere to all Fogo safety rules and guidelines.
• Perform all reasonable tasks assigned by management.

Skills

Guest service

Physical stamina

2+ years hospitality experience

Menu knowledge

Driver's license

Auto insurance

Delivery vehicle usage

Lifting up to 30 lbs

Safety awareness

Job description

Fogo de Chão is seeking an Assistant Catering Specialist to coordinate catering orders, deliveries, and on-site setup, delivering the festive spirit of Southern Brazilian hospitality. This role supports guests with a hospitable experience from order to setup and requires attention to detail and strong communication.

The position is available for full-time hourly team members and also for part-time staff. Benefits include medical, dental, vision, life insurance, disability, and voluntary plans