Customer Care Specialist

Boyne Mountain Resort; Boyne Falls (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food, beverages, retail

Daycare discounts

Job summary

Boyne Mountain Resort is seeking a Customer Care Specialist for full-time, year-round work. You will respond to product sales inquiries via email, phone, and chat, log conversation notes, troubleshoot ecommerce transactions, and assist guests with a range of questions under supervision of the Ticket & Season Pass Revenue Manager.

The role emphasizes strong communication, hospitality experience, and a proactive, team-oriented mindset as you support customers and help maintain a high standard of

Qualifications

• High School diploma or equivalent.
• Experience in hospitality with strong communication skills.
• Friendly, personable and empathetic.
• Knowledge of Boyne Mountain Resort and offerings.
• Passion for ski, snowboard, golf, and outdoor activities.
• Positive attitude with willingness to learn new skills.
• Strong writing and grammar; able to curate professional responses.
• Understanding of ecommerce strategy and tactics.
• Detail oriented and able to manage multiple conversations.

Responsibilities

• Respond to customer inquiries via email and phone in a timely manner.
• Monitor and report on users’ reactions to product offerings; troubleshoot challenges.
• Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally.
• Tend to voicemail messages and email inquiries.
• Help customers identify login credentials and Boyne Rewards accounts.
• Train AI-powered chatbot to respond accurately to online inquiries and monitor dashboard for live escalation.

Skills

Communication skills

Customer service

Empathy

Written communication

Attention to detail

Multitasking

Adaptability

Education

High School diploma

Job description

Overview

Full-time, year-round entry-level position at Boyne Mountain Resort. The Customer Care Specialist responds to all product sales inquiries via Customer Care channels - phone, email, and chat. The Customer Care Specialist works under the supervision of the Ticket & Season Pass Revenue Manager and is responsible for logging conversation notes while assisting customers with a multitude of questions, troubleshooting ecommerce transactions with guests, and doing so in a prompt manner.

As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:

• ski passes, golf passes, waterpark passes, and discounts for food, beverages, retail, daycare, and so much more!

To learn more about Boyne Mountain Resort, employment perks, and employee testimonials, click here - Boyne Mountain Employment!

Responsibilities

• Respond to all customer inquiries via email and phone in a timely manner
• Monitor and report on users’ reactions of product offerings, troubleshoot challenges
• Share suggestions with Ticket & Season Pass Revenue Manager and Digital Product Specialist professionally
• Tend to all voicemail messages and email inquiries from [e-mail]
• Help customers identify login credentials and Boyne Rewards accounts
• Trains AI powered chatbot to respond accurately to online inquiries, and monitors chatbot dashboard offering live escalation (responses) as needed

Qualifications

• You possess a High School diploma or equivalent; college experience desirable
• You have previous experience working in hospitality industry with strong communication skills
• You are friendly, personable, and empathetic
• You have knowledge about Boyne Mountain Resort and the resort offerings
• You are pssionate about ski, snowboard, golf, and outdoor industry
• You have a positive attitude with willingness to learn new skills
• You have strong writing and grammar skills with a proven ability to curate professional responses
• You understand eCommerce strategy and tactics
• You are detail oriented, organized, and able to manage multiple conversations and deliverables
• You thrive in a fast-paced, ever changing, highly productive, and collaborative environment
• You are able to work flexible schedule, with varying hours based on season