Guest Care Manager: Front Desk Leader & Growth Path

SpringHill Suites East Rutherford Meadowlands/Carlstadt; Carlstadt (NJ); On-site; USD 55,000 - 59,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑m an?

Training, development, and career提adv

Job summary

Concord Hospitality Enterprises Co. in New Jersey is seeking a Front Desk/Guest Care Manager to lead a dynamic team, deliver exceptional guest service, and uphold brand standards. You will coach and develop staff, manage front desk operations, and partner with sales to identify opportunities for revenue growth.

This role offers pathways to senior hotel leadership and includes a comprehensive benefits package designed to support work-life balance and professional development.

Qualifications

• Previous supervisory or management experience in front office or guest services.
• Strong leadership, training, and problem-solving skills.
• Knowledge of financial procedures, hotel operations, and revenue management.
• Excellent communication and organizational skills.
• Commitment to creating a guest-first and associate-first culture.

Responsibilities

• Lead and motivate front desk staff to deliver exceptional guest service and resolve concerns promptly.
• Ensure associates are trained in guest service standards, financial controls, and hotel procedures.
• Oversee front desk operations and act as Manager on Duty when needed.
• Partner with the General Manager and Sales team to support revenue strategies and identify business opportunities.
• Assist with financial reporting, budgeting, and revenue management initiatives.
• Recruit, train, and develop associates while fostering a positive, cooperative work environment.
• Ensure compliance with HR policies, labor regulations, and personnel documentation requirements.
• Maintain safety, security, and physical property standards through preventive maintenance and compliance programs.

Skills

Leadership

Guest service

Team motivation

Communication

Problem solving

Training

Job description

Concord Hospitality Enterprises Co. in New Jersey is seeking a Front Desk/Guest Care Manager to lead a dynamic team, deliver exceptional guest service, and uphold brand standards. You will coach and develop staff, manage front desk operations, and partner with sales to identify opportunities for revenue growth.

This role offers pathways to senior hotel leadership and includes a comprehensive benefits package designed to support work-life balance and professional development.