Guest Services Bell Attendant

Seagate; Delray Beach, Northern (FL, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Seagate seeks a courteous Bell Attendant in Delray Beach, FL to greet guests, assist with luggage, and provide local directions and information. You will support front desk and concierge teams, maintain the lobby area, and ensure secure luggage handling and timely delivery of messages and packages.

The role requires a service-oriented attitude, ability to work long shifts, and clear communication with guests and team members to deliver a seamless luxury guest experience.

Qualifications

• Previous experience in a customer service or hospitality role is preferred.
• Ability to communicate clearly, concisely, and pleasantly in the primary language.
• Ability to understand and execute requests accurately and creatively, while remaining outgoing, friendly, and patient.
• Ability to handle multiple requests with poise, accuracy, and timeliness.
• Ability to exercise good judgment at all times and adhere to hotel policies.
• Ability to work long hours, including weekends, nights, and holidays as required.

Responsibilities

• Maintain a flexible schedule and attend all required training and departmental sessions.
• Arrive promptly in a clean, pressed uniform for each shift.
• Perform assigned tasks promptly and efficiently as directed by management.
• Recognize and build professional relationships with guests, addressing them by surname as appropriate.
• Greet guests in the lobby with warmth and care, assisting as needed.
• Ensure timely and secure handling of luggage delivery, retrieval, and storage, providing claim tags for stored items.
• Maintain luggage carts in excellent condition for guest use.
• Describe all hotel services and their respective times to guests.
• Escort guests to their rooms as directed by the front desk or concierge.
• Handle tasks assigned by the concierge and front desk efficiently.
• Record guest requests using incident reports and communicate with colleagues daily.
• Ensure availability of appropriate supplies to meet guest needs.
• Handle guest issues with professionalism, courtesy, and responsibility.

Job description

Seagate seeks a courteous Bell Attendant in Delray Beach, FL to greet guests, assist with luggage, and provide local directions and information. You will support front desk and concierge teams, maintain the lobby area, and ensure secure luggage handling and timely delivery of messages and packages.

The role requires a service-oriented attitude, ability to work long shifts, and clear communication with guests and team members to deliver a seamless luxury guest experience.