Guest Attendant

HMC Hotel Management Consulting; Miramar (FL); On-site; Full time

Job summary

A leading hotel management company is seeking a Guest Attendant for their Woodspring Suites in Miramar, FL. This role involves front office operations, guest services, and cleaning duties, ensuring a positive experience for guests. The ideal candidate will have customer service experience and strong organizational skills, with opportunities for career growth and benefits including medical, dental, and vision coverage.

Benefits

Hourly Rate: $15.00 - $17.00

DailyPay Access

Medical, Dental, and Vision Benefits

Paid Time Off

Employee Assistance Program

Career Growth Opportunities

Qualifications

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.

Responsibilities

• Daily property operations including reservations, renewals, check-outs, and check-ins.
• Ensuring guest needs are met and conducting tours for potential guests.
• Complete all laundry responsibilities and maintain clean laundry area.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Time Management

Job description

Join to apply for the Guest Attendant role at HMC Hotel Management Consulting

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Join to apply for the Guest Attendant role at HMC Hotel Management Consulting

Exciting Opportunity: Guest Attendant at Woodspring Suites in Miramar, FL!

About the Role: Hotel Management & Consulting is seeking a positive, professional, and problem-solving Guest Attendant. In this highly visible customer service role, you will be the face of our property and the first point of contact for our guests.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $15.00 - $17.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Front Office Operations: Daily property operations including reservations, renewals, check-outs, and check-ins. Review and approval of front office paperwork and reports.
• Guest Services: Ensuring guest needs are met. Conduct tours for potential guests and close sales. Fulfill special guest requests (e.g., linen exchanges).
• Laundry Duties: Complete all laundry responsibilities including washing, drying, folding, and organizing linens and towels. Maintain clean and organized laundry area.
• Cleaning & Maintenance: Perform cleaning tasks as needed, such as vacuuming, dusting, and sanitizing public areas. Ensure cleaning supplies are stocked and distributed across the property.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of one year in customer service; hotel operations experience preferred.
• Proficient computer skills.
• Excellent communication skills.
• Strong organizational, time management, and problem-solving skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending and twisting for long periods of time.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at will”. These job requirements are subject to change to reasonably accommodate qualified disabled individuals.