Guest Arrival & Luggage Concierge

Wind Creek Montgomery; Montgomery (AL); On-site; USD 15,000 - 21,000; Full time

Job summary

Wind Creek Montgomery is seeking a Bell Attendant to warmly welcome guests, assist with luggage on arrival and departure, and escort guests to front desks and rooms, ensuring a smooth, first-class guest experience.

The role requires lifting up to 50 lbs, a valid driver's license, and availability for nights, weekends, holidays, and irregular hours; a Tribal Gaming License or ability to obtain one is required, with adherence to Four Diamond standards.

Qualifications

• Must be 21 years of age or older.
• GED or high school diploma required.
• Lift up to 50 lbs.
• Valid state-issued driver’s license.
• Tribal Gaming License or ability to obtain.
• Ability to work nights, weekends, holidays.
• Willing to work odd hours and training travel.
• Must pass a physical fitness test if administered.

Responsibilities

• Project a positive image.
• Actively greets and acknowledges all guests upon arrival and departure.
• Actively opens doors to hotel.
• Promptly assists guests unloading luggage upon arrival.
• Processes information on Bell Tickets accurately.
• Practices AAA Four Diamond Bell Standards for arrivals and departures.
• Executes required guest service standards to ensure guests are happy and well served.
• Handles and delivers guest luggage and belongings at check-in and checkout.
• Escorts guests to Front Desk and guestrooms as needed; Performs room orientation according to established standards.
• Stores and returns stored guest luggage as needed.
• Actively resolves guest issues and disputes.
• Disseminates information to guests regarding the property, hotel, food outlets, spa, promotions, etc.
• Keeps front drive, lobby area, and back office areas clean and orderly.
• Reduces claims by strict adherence to departmental policies & procedures.
• Processes guests’ requests for electric scooters and wheelchairs according to established procedure.
• Assists Front Services in parking and retrieving of guests’ vehicles as directed.
• Assists Booth Attendants in processing Valet requests for parks and pulls in Computerized Valet Parking System.
• Performs other duties as assigned.

Skills

Guest services

Communication

Customer focus

Stamina

Education

High School Diploma or GED

Job description

Wind Creek Montgomery is seeking a Bell Attendant to warmly welcome guests, assist with luggage on arrival and departure, and escort guests to front desks and rooms, ensuring a smooth, first-class guest experience.

The role requires lifting up to 50 lbs, a valid driver's license, and availability for nights, weekends, holidays, and irregular hours; a Tribal Gaming License or ability to obtain one is required, with adherence to Four Diamond standards.