Guest Arrival Lead: Ambassadors Supervisor

SeaWorld Parks & Entertainment; San Diego (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Park discounts on food, merchandise, &

Scholarship opportunities

Exclusive employee events andGiveaways

Job summary

Sesame Place in San Diego seeks an Assistant Supervisor for Guest Arrival to lead a team and deliver first‑contact guest experiences. You’ll supervise Ambassadors, coordinate operations in Parking Lot, Ticketing, Turnstiles, and Check-In, and help maintain safety and cleanliness around guests and animals.

Ideal candidates are at least 18, with a valid driver’s license, CPR/AED certification, and strong communication skills; leadership experience is highly desirable and availability during peak

Qualifications

• Availability during peak season including weekends and holidays.
• Must be at least 18 years old and hold a valid driver’s license.
• CPR/AED training/certification is required.
• Ability to be certified on all attractions.
• Excellent communication and interpersonal skills.
• Comfortable working outdoors, around water and at heights up to 350 ft.
• Previous cash handling experience and ability to work multiple selling systems.

Responsibilities

• Supervise, train, and counsel Ambassadors.
• Oversee Guest Arrival areas such as Parking Lot, Ticketing, Turnstiles, and Check-In.
• Track labor, including daily scheduling and break management.
• Oversee opening and closing procedures.
• Maintain a clean and safe environment for all team members, guests, and animals.
• Develop team members through training, feedback and coaching.
• Ensure compliance with all regulations and policies.
• Create and maintain team rotation grid.
• Respond to guest and team member needs.
• Report project status to Supervisors and Managers.
• Ensure strict adherence to cash handling procedures.

Skills

Leadership

Public speaking

Interpersonal skills

Problem solving

Customer service

Education

Related Bachelor’s degree preferred

Tools

MS Office

Job description

Sesame Place in San Diego seeks an Assistant Supervisor for Guest Arrival to lead a team and deliver first‑contact guest experiences. You’ll supervise Ambassadors, coordinate operations in Parking Lot, Ticketing, Turnstiles, and Check-In, and help maintain safety and cleanliness around guests and animals.

Ideal candidates are at least 18, with a valid driver’s license, CPR/AED certification, and strong communication skills; leadership experience is highly desirable and availability during peak