Guest Arrival & Front Drive Concierge

Hyatt; San Francisco (CA); On-site; USD 33,000 - 47,000; Full time

Job summary

Hyatt Regency San Francisco is seeking a professional, polished Door Attendant Reliever to support the Front Office team. This hourly role covers shifts, breaks, and relief assignments to ensure a welcoming guest arrival and departure experience.

The ideal candidate has strong guest service and communication skills, a professional appearance, and the ability to work outdoors in varying weather. Flexible scheduling is required, including mornings, evenings, weekends, and holidays.

Qualifications

• Previous hotel, door attendant, bell, valet, guest service, or customer service experience preferred.
• Strong guest service and communication skills.
• Professional appearance, polished demeanor, and warm hospitality presence.
• Ability to work outdoors and remain attentive in varying weather conditions.
• Ability to multitask and stay calm in a busy front-drive environment.
• Ability to communicate effectively with guests, colleagues, vendors, drivers, and hotel leadership.
• Must be dependable, punctual, and team-oriented.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to work within the scope of a Local 2 union position and follow assigned job duties.

Responsibilities

• Provide relief coverage for Door Attendants during breaks, lunches, scheduled time off, and other assigned coverage needs.
• Welcome guests warmly upon arrival and provide a professional farewell upon departure.
• Open hotel and vehicle doors for guests, visitors, and colleagues as assigned.
• Assist with guest arrival and departure flow at the hotel entrance and front drive.
• Direct guests to the appropriate hotel colleagues for bell, concierge, front desk, or transportation assistance.
• Assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions as assigned.
• Maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety.
• Provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest.
• Maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas.
• Monitor the front entrance for safety, cleanliness, and service opportunities.
• Communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department.
• Assist with crowd control, group arrivals, and high-volume periods as assigned.
• Work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments.
• Follow all hotel safety, security, service, and union work assignment guidelines.
• Maintain a professional appearance and positive attitude at all times.
• Perform other guest service duties as assigned within the scope of the position.

Job description

Hyatt Regency San Francisco is seeking a professional, polished Door Attendant Reliever to support the Front Office team. This hourly role covers shifts, breaks, and relief assignments to ensure a welcoming guest arrival and departure experience.

The ideal candidate has strong guest service and communication skills, a professional appearance, and the ability to work outdoors in varying weather. Flexible scheduling is required, including mornings, evenings, weekends, and holidays.